At Misk, your satisfaction is important to us.
If you are not fully happy with your order, we offer returns on eligible items within 14 days of delivery, subject to the following conditions:
✅ Return Eligibility
- Items must be unused, unwashed, and in their original condition with tags intact.
- Garments showing wear, damage, or perfume scent will not be accepted.
- Gift-wrapped and customized orders are non-returnable.
- Sale or clearance items are final sale unless faulty.
📩 How to Initiate a Return
Please email us at support@misk.com within 14 days of receiving your item. Include your order number and reason for return.
We will respond with return instructions and a return address.
🚚 Return Shipping
- Customers are responsible for return shipping fees unless the item was incorrect or damaged.
- We recommend using a tracked courier service for all returns.
💳 Refunds
- Once we receive and inspect your return, we will issue a refund to your original payment method within 7 business days.
- You will receive an email once your refund has been processed.
🔁 Exchanges
We do not offer direct exchanges at this time.
If you’d like to change the size or color, please return the original item and place a new order.